Frequently Asked Questions
Everything you need to know about our premium research-grade apparel.
How long does shipping take?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific return restrictions.
How do I know which size to order?
Each product page features a detailed size guide. Our garments generally follow a modern athletic fit; if you prefer a looser style, we recommend sizing up.
What materials do you use in your garments?
Primitive Labs Research utilizes high-performance synthetic blends and heavy-weight organic cottons designed for durability and comfort in both lifestyle and high-activity settings.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request changes within 1 hour of placement by contacting our support team, but we cannot guarantee modifications after that window.
Do you offer international shipping?
Yes, we ship globally. Shipping costs and import duties are calculated at checkout based on your specific location and local customs regulations.